Customer Success Manager – Missouri

Customer Success Manager – Missouri

Location: Missouri (residency required) | Hybrid – Remote with Regular On-Site Travel (up to 50% travel)

Purple Squirrel Enterprises has been supporting startups and global firms through growth, change, and expansion for 19+ years. We provide flexible HR and recruiting solutions that allow leaders to focus on strategy while we handle people operations — and this search is no exception. We are exclusively engaged by a high‑growth health technology company to help them identify and hire exceptional talent for this role.

We are embedded directly with their leadership team, have deep knowledge of the company, the culture, and what it takes to succeed here — and we will be your dedicated recruiting partner from first conversation through offer. This is not a blind submission. When you apply, you are working with a team that knows this opportunity inside and out and will advocate for you every step of the way.

Our client is a mission‑driven health technology company on a high‑growth trajectory. They build integrated software and technology solutions that help care organizations deliver safer, more consistent, and more compliant services to the populations they serve. Their work sits at the intersection of technology, operations, and human care — and the problems they are solving have real consequences for real people.

They serve a growing network of specialized care providers across the United States — including intellectual and developmental disabilities (IDD) providers, assisted living operators, and behavioral health programs — helping organizations replace fragmented, manual workflows with technology‑guided processes that reduce errors, improve compliance, and give care teams greater confidence in their day‑to‑day work.

This is a remote‑first, high‑growth company with a lean, high‑performing team. They move fast, hold themselves to high standards, and are deeply committed to the mission that drives their work.

The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. This role delivers hands‑on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.

This is a Missouri‑based, hybrid role requiring Missouri residency and regular on‑site presence with enterprise accounts throughout the state. You will be the primary point of contact for your assigned accounts — managing relationships, leading implementations, delivering training, and ensuring measurable outcomes that directly impact care quality.

Travel
:
Up to 50% within Missouri, depending on active go‑lives and onboarding cycles (typically approximately twice per month).

• Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team
• Manage customer relationships at multiple levels — executive sponsors, program sponsors, department leads, and end‑user staff
• Lead end‑to‑end implementations, including:
  • Project management and cross‑functional coordination
  • Platform configuration
  • Quality assurance (QA)
  • Go‑live achievement
• Deliver end‑user training (virtual and in‑person) to drive adoption and effective product use
• Provide end‑user technical support, ensuring timely issue resolution
• Conduct on‑site and virtual office hours to address questions and share best practices
• Provide basic on‑site hardware troubleshooting; elevate unresolved issues to Tech Support
• Ensure customer success outcomes including adoption, health scores, satisfaction, and measurable ROI

• Build trusted relationships with provider and site‑level stakeholders within assigned enterprise accounts
• Support provider and site‑level communications in close coordination with enterprise leadership
• Participate in Quarterly Business Reviews (QBRs) for significant providers within enterprise accounts
• Escalate issues, align on goals, and ensure consistent execution of enterprise‑level initiatives

• Gather and document product…