Senior ServiceNow Developer - State of MO

Senior Service Now Developer

We are seeking a highly skilled and experienced Senior Service Now Developer to lead the design, development, and implementation of solutions on our Service Now platform. In this high-level role, you will act as a technical champion, translating complex business requirements into robust, scalable, and efficient Service Now solutions.

You will work closely with cross-functional teams, and stakeholders to deliver exceptional user experiences across IT Service Management (ITSM), Customer Service Management (CSM), and custom applications (App Engine). The ideal candidate is a platform expert who possesses strong software development fundamentals, excellent problem-solving skills, and a proven track record of delivering successful Service Now implementations.

• Design, develop, test, and deploy clean, maintainable, and efficient code on the Service Now platform.
• Configure and customize core Service Now applications, including ITSM, ITOM, HRSD, and CSM, while adhering to out-of-the-box (OOTB) best practices.
• Develop custom applications using Service Now App Engine, Service Now Studio, and Flow Designer.
• Write robust client-side and server-side JavaScript, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and UI Pages.

• Participate in platform upgrades, performing patch testing, clone-backs, and managing update sets with rigorous quality assurance and conflict resolution.
• Document technical designs, architecture diagrams, system configurations, and support playbooks.

• Act as a technical subject matter expert (SME)
• Collaborate with Product Owners and Business Analysts to evaluate feasibility, estimate effort (story pointing), and plan sprints in an Agile/Scrum environment.
• Stay current with the latest Service Now releases, features, and industry trends to proactively recommend platform improvements.

• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Proven Track Record:
  Experience leading or playing a principal role in at least two major end-to-end Service Now implementations or platform migrations.

• Service Now Core Capabilities:
• Flow Designer, Workflow Engine, and Integration Hub.
• Service Catalog, Knowledge Management, and Service Portal.
• Methodologies:
  Strong understanding of Agile/Scrum development methodologies and ITIL framework.

• Service Now Certified System Administrator (CSA) (Required)
• Service Now Certified Application Developer (CAD) (Required)
• Service Now Certified Implementation Specialist (CIS) in one or more of the following:
• IT Service Management (ITSM) (preferred)
• IT Operations Management (ITOM - Discovery, Service Mapping)
• Customer Service Management (CSM)

• Analytical Thinking:
  Exceptional problem-solving and troubleshooting skills for complex system issues.
• Communication:
  Ability to articulate complex technical concepts to non-technical business stakeholders clearly and effectively.
• Collaboration:
  
  Strong team player who thrives in a collaborative, fast-paced, and evolving environment.
• Detail-Oriented: A strong commitment to code quality, documentation, and rigorous testing.