Director of Clinical Operations

The Director of Clinical Operations is responsible for the oversight of all operations and staff within various clinics and/or ancillary services with a specific focus on process improvement, personnel management, cost containment, and revenue enhancement. This position is instrumental in the development of clinic management. In addition, it is instrumental in the implementation of systems and programs that maintain and improve current operations and embrace opportunities for change that are present in a growing business.

• In collaboration with JCMG leadership, develop, implement, and monitor annual goals and objectives to meet the strategic and financial objectives of JCMG.
• Develop and maintain relationships with key stakeholders (Board of Directors, Physicians, Executive Staff, Management, and front-line staff).
• Work with JCMG leadership to develop, review and approve the operating plans and budgets, with a keen interest in implementing internal “best practices,” operational processes and targeted business growth initiatives.
• Work in conjunction with JCMG leadership to ensure that the broad strategic vision of JCMG is implemented and communicated accurately and effectively to clinical and ancillary staff.
• Develop and oversee the execution of “best in class” operations, logistics, services, and solutions.
• Follow all JCMG established policies and practices.
• Execute strategies, tactics and actions aimed at achieving JCMG’s goals and objectives for revenue growth, profit, as well as employee and patient satisfaction.

• Seek and direct activities that positively impact costs of operations.
• Seek and achieve industry norms for supply and labor expense management.
• Create and comply with operational and capital budget.
• Understand financial statements and negative variances to budget and work to resolve any variables.
• Perform cost/benefit analysis for equipment, services, procedures, and business development.
• Maintain a productivity system for evaluating activity within assigned clinics.
• Make decisions in a timely manner.
• Takes initiative and responsibility when decision‑making, problem‑solving, managing projects, and running meetings.

• Oversee clinic management and collaborate directly with physician directors within assigned clinics.
• Develop and train management staff on systems and activities for recruitment, interviewing, hiring, retaining, orienting, and counseling employees.
• Evaluate appropriate staff ratios and skill set requirements to maximize human resource effectiveness.
• Achieve established productivity standards.
• Complete established payroll functions.
• Delegate routine and critical tasks/responsibilities appropriately.
• Empower others with the resources and authority needed to succeed.
• Takes timely corrective action for inferior performance.
• Recognizes and rewards people for excellent performance.
• Follows all JCMG employee policies.

• Provide oversight and direction for both clinical and business operations of assigned clinics.
• Be responsible for the development, implementation, and oversight of all policies, procedures, programs, and regulatory compliance within assigned clinics.
• Collect, maintain, and analyze data/data systems for regulatory and operational improvements.
• Facilitate needs for adding new service lines within assigned clinics.
• Establish and maintain a system of reporting on operational and financial outcomes for assigned clinics.
• Establish and guide patient satisfaction goals within assigned clinics.

• Establish effective two‑way communication with physicians, leadership, and employees.
• Share information in a clear and concise manner.
• Be open to feedback.
• Develop the ability of others to perform and contribute to the organization by providing ongoing feedback.
• Build strong relationships with physicians and employees.
• Provide challenging assignments and opportunities for others to grow.
• Takes the time to coach, mentor, and support others.
• Manage and resolve conflicts in a positive and constructive manner.
• Set clear expectations and direction to…