Insurance Customer Service
Listed on 2026-09-12
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Business
Client Relationship Management, Office Administrator/ Coordinator
Job Description
Douglas Bennett Insurance is a small, personable agency that thrives on open communication, exceptional customer service, and unwavering integrity. We are committed to cultivating growth, setting clear procedures, and maintaining a collaborative environment. Our team is driven by conviction, efficiency, and attention to detail, ensuring that every client experience is handled with care and professionalism.
We’re looking for a Insurance Customer Service Rep to join our dedicated team. This position focuses on building relationships, retaining clients, and delivering top-notch service.
At our agency, we take a thoughtful and selective approach when choosing our clientele. This allows us to foster a more balanced and less stressful work environment, which is a key priority for us. Employees love our open communication, structured procedures, and dedication to their growth. Here you’re not just part of a team—you’re part of a family that values excellence and integrity.
Take the next step in your career.
The base pay for licensed individuals is $45,000–$55,000 annually based on experience, with opportunities for professional growth.
Benefits- Paid Time Off (PTO)
- Monday - Friday (9am - 5pm) Work Schedule
- Pay Raise Opportunities
- Paid Continuing Education
- Employee Appreciation Lunchs
- Espresso Machine
- Ongoing Training
- Weekends Off
- Paid Holidays
- Paid Gym Memberships
- Free Coffee
- Appreiciation lunches
- Daily team meetings
- Collaborative environment
- Handle payments and billing questions efficiently
- Process policy changes and endorsements promptly
- Deliver professional, friendly customer service to all clients
- Build and nurture strong client relationships.
- Conduct account reviews.
- Property & Casualty license preferred or must obtain within 30 days of hire.
- Licensing assistance available
- Proficiency in technology and typing skills.
- Critical thinking abilities and a solution-oriented mindset.
- Team-oriented with professional phone and office etiquette.
- Commitment to delivering extraordinary customer service.
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