Chief Operating Officer

Description

Mission-Driven & Faith-Based Leadership: Demonstrates commitment to St. Coletta's Code of Conduct and Franciscan Values while modeling servant leadership, integrity, compassion, stewardship, and respect for the dignity of every individual.

Strategic & Organizational Leadership: Ability to translate organizational strategy into action, lead continuous improvement initiatives, drive innovation, and strengthen policies, procedures, and operational effectiveness.

Operational Excellence & Business Acumen: Demonstrates the ability to oversee complex operations, evaluate organizational performance, manage resources effectively, and support financial sustainability through sound decision-making.

Collaborative Leadership & Relationship Building: Builds strong partnerships across departments, service lines, and external stakeholders while fostering collaboration, trust, and alignment toward shared goals.

Leadership Development & Talent Management: Develops high-performing leaders through coaching, mentoring, accountability, and succession planning.

Change Management & Problem Solving: Leads organizational change, responds effectively to complex challenges and crises, and implements innovative solutions that improve quality, safety, and service outcomes.

Financial & Data-Driven Decision Making: Understands budgeting processes, financial performance, and operational metrics; uses data and insights to guide priorities and achieve organizational goals.

Communication & Executive Presence: Demonstrates exceptional communication, interpersonal skills, professional judgment when engaging employees, leadership teams, the Board, residents, clients, families, community partners and regulatory agencies.

Regulatory, Quality &

Risk Management:

Maintains understanding of applicable regulations, compliance requirements, quality improvement practices and risk management strategies.

Accountability, Integrity & Adaptability: Maintains confidentiality, demonstrates ethical decision-making, manages competing priorities effectively, and adapts to evolving organizational needs.

Include the following and other duties as assigned.

Serve as a strategic partner to the Chief Executive Officer in advancing the organization's mission, vision, values, and long-term strategic goals.

Model and promote the organization's faith-based mission, vision, and values in all aspects of leadership and decision-making.

Provide executive oversight of all operational departments, ensuring alignment with organizational priorities and financial sustainability.

Foster a culture of accountability, collaboration, innovation, and servant leadership throughout the organization.

Develop, mentor, and evaluate senior leaders while building leadership capacity and succession plans across the organization.

Lead organizational change initiatives that strengthen operations, improve outcomes and support long-term growth.

Direct and oversee day-to-day operations across residential housing, day programs, transportation, maintenance & facilities, admissions, case management and nursing services.

Ensure operational consistency, quality, and service excellence across all programs.

Evaluate operational performance and implement best practices to improve efficiency, resident and client satisfaction, and organizational effectiveness.

Lead continuous quality improvement initiatives focused on operational excellence and exceptional customer experiences.

Ensure appropriate staffing models and operational resources are in place to meet organizational objectives.

Partner with the Chief Financial Officer to develop and manage annual operating and capital budgets.

Monitor financial performance, labor productivity, occupancy, census, and operational expenses to ensure long-term sustainability.

Support capital planning, facility improvements, and long-range financial strategies.

Ensure compliance with all applicable federal, state, and local regulations, including CMS, Wisconsin DHS, Illinois DHS, HUD, and other governing agencies, as applicable.

Maintain survey readiness and oversee quality assurance and regulatory compliance activities.

Lead organizational risk management, emergency preparedness, and business continuity planning.

Promote a culture of safety, accountability, and continuous regulatory readiness.