Credit Manager

Reports To: Accounts Receivable/Accounts Payable Manager

A growing organization in the Greater Cleveland area is seeking an experienced Credit Manager to lead its accounts receivable and credit functions. This position will play a key role in maximizing cash flow, reducing bad-debt exposure, and supporting profitable business growth.

The Credit Manager will oversee collections, customer credit evaluations, cash application, account reconciliations, and credit-risk management. This individual will also partner closely with sales, customer service, finance leadership, and customers to resolve account issues while maintaining strong business relationships.

• Lead the accounts receivable process, including collections, cash application, deductions management, and account reconciliation.
• Review existing AR processes and identify opportunities for improvement.
• Monitor aging reports and lead collection efforts to reduce Days Sales Outstanding and past-due receivables.
• Develop and implement collection strategies that improve cash flow and maintain healthy receivable balances.
• Build strong customer relationships to support timely payments and resolve disputes.
• Partner with sales and customer service teams to address billing issues, pricing discrepancies, and customer concerns.
• Manage delinquent accounts and coordinate escalations when appropriate.
• Evaluate new and existing customer credit applications and establish appropriate credit limits.
• Maintain and enforce credit policies and procedures.
• Analyze financial statements, payment history, credit reports, and other risk indicators.
• Review customer credit exposure and recommend changes to credit terms or limits.
• Minimize bad-debt losses through proactive credit-risk assessment and monitoring.
• Prepare reports covering AR performance, aging, collections effectiveness, bad-debt trends, and DSO.
• Analyze collection performance and recommend process improvements.
• Forecast cash receipts and communicate collection trends and risks to leadership.
• Maintain accurate customer account records and credit files.
• Support special projects and additional financial analysis as needed.
• Minimal travel is expected for this position.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least five years of progressive experience in credit, collections, or accounts receivable within a corporate environment.
• Demonstrated experience improving processes and helping drive organizational change.
• Experience evaluating customer financial health and making informed credit decisions.
• Strong understanding of accounts receivable KPIs, including Days Sales Outstanding and collection-effectiveness metrics.
• Strong experience working within the accounts receivable module of an ERP system.
• Experience with Microsoft Dynamics GP or Great Plains is a plus.
• Intermediate or advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Must be a U.S. citizen or lawful permanent resident.

• High level of integrity, professionalism, and discretion.
• Continuous-improvement and process-improvement mindset.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to establish productive cross-functional partnerships.
• Comfortable implementing and adapting to change.
• Strong sense of urgency, work ethic, and results orientation.
• Excellent written and verbal communication skills.
• Ability to work effectively with employees at all levels of an organization.
• Capable of working independently with minimal supervision while contributing to a team-oriented environment.

This is an excellent opportunity for an experienced credit and accounts receivable professional who enjoys improving processes, managing customer relationships, influencing cash flow, and partnering with business leaders. The successful candidate will have meaningful responsibility for the organization’s credit-risk strategy and overall receivables performance.

“Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements”