Dispatcher​/Clerk

CITY OF TWINSBURG DISPATCH/RECORDS CLERK ENTRANCE EXAM

By Order of the Twinsburg Civil Service Commission, Joe Jasany, Chairman

The City of Twinsburg is currently testing for the position of Dispatcher/Records Clerk. This is a full-time classified union position.

Candidates must complete the National Testing Network (NTN) Exam by 11:55 p.m. on November 1, 2026 to be considered for the position.

Upon completion of your exam, scores are automatically forwarded to City of Twinsburg.

Candidates who attain a passing score on the entry level exam and complete an employment application will be placed on the City of Twinsburg’s eligibility list and invited to participate in further stages of the selection process.

Applicants must provide proof of the following at time of application:

• Current valid driver's license
• High School diploma or GED

• High school diploma or general education degree (GED);
• Eighteen (18) years of age and a U.S. citizen;
• Valid Ohio Drivers License and a good driving history;
• No felony convictions or conviction of an offense that would be a felony if committed in Ohio.
• Must be able to pass a background investigation which includes a polygraph exam and attain and maintain certifications for local, state and national criminal history databases and associated tele-communications systems.
• Must pass a Civil Service Entrance Examination followed by interviews and a background check.
• Applicants who receive a conditional job offer must meet all requirements set by the Twinsburg Civil Service Commission including a pre-employment drug screen (which includes marijuana/THC) and psychological assessment.
• Employees in this position must maintain reliable, punctual attendance.
• A successful applicant must be able to perform the essential functions of the position and must be able to multi-task, exercise independent judgement, communicate effectively, follow instructions and react professionally and appropriately in emergencies and under stressful circumstances.

• Monitors and operates phone, radio and computer systems to respond to emergency and non-emergency calls from the public for police, fire, and EMS services;
• Monitors whereabouts of the City’s police units and dispatches assistance where and when needed;
• Asks questions to interpret, analyze and anticipate the caller’s situation as to resolve problems and assess the required assistance;
• Dispatches appropriate police, fire and EMS units to needed locations;
• Determines and assigns the level of priority of the call and enters the data into the computer system;
• Translates information to the appropriate codes for radio transmission and recordkeeping;
• Performs emergency medical dispatch and crisis intervention services as required;
• Dispatches and coordinates the responses of public safety other agencies as needed;
• Enters and modifies information into local, state and national computer databases;
• Utilizes LEADS in a compliant manner, as needed;
• Monitors and responds to a variety of technical systems and alarms throughout the community and monitors closed-circuit TV units maintaining surveillance for various locations;
• Utilizes TDD system for the deaf and hearing-impaired;
• Issues emergency notification to general public using City’s various communication systems;
• Maintains required recordkeeping and performs job-related clerical work;
• Assists with training new Dispatchers as assigned;
• Notifies supervisor and IT Helpdesk of outages or needed repair service on equipment;
• Maintains a professional, efficient, and helpful approach to all tasks;
• Maintains appropriate security and confidentiality in all aspects of the job;
• Punctual in-person attendance;
• Works both independently and as a team member on assigned shift, under general…