Desktop Support

# Desktop Support Apply
** Job#: 3043554
***
* Job Description:

** Desktop Support
*
* Location:

** Sandy Hook, Kentucky (Onsite)

Role Overview We are seeking a knowledgeable and committed Desktop Support Technician for a position at a correctional facility. The ideal candidate will possess a high aptitude for customer service and have experience with installation, troubleshooting, and repair of devices in a Windows-based environment. This role involves providing technical support for approximately 275 devices and may require interaction with inmates who are part of work details.

Key Responsibilities
* Provide installation, troubleshooting, and repair for desktop computers and related devices in a Windows environment.
* Assist with the maintenance and support of security cameras, servers, and network switches as needed.
* Deliver technical support to Department of Corrections (DOC) staff within the correctional complex.
* Maintain accurate records of support activities and resolutions.
* Adhere to all facility protocols and procedures while working within a prison atmosphere.

Required Qualifications
*
* Experience:

** A minimum of 1-2 years of experience in a Desktop Support or a similar technical support role is required.
** Technical

Skills:

** Proficiency in supporting a Windows-based environment, including hardware and software troubleshooting, is necessary.

Work Environment This position requires the ability to lift and carry heavy objects and work in uncomfortable positions for extended periods. Candidates must possess a valid driver’s license. The role is based within a correctional facility, and the selected candidate will be required to pass an extensive background check and drug test. Mandatory training, which can last up to three weeks, will be provided to equip the technician to work effectively and conduct themselves appropriately in a prison environment.

* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as…