Financial Systems Analyst

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Full Time Professional Corporate Office, Warrensville Heights, OH, US

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

The Heinen’s Financial Systems Analyst serves as the subject matter expert for the functionality, technical architecture, configuration, and data dependencies of the Heinen’s Net Suite platform. This role plays a critical role in the implementation of the new Net Suite General Ledger system and is responsible for supporting ongoing system performance, data integrity, and overall platform health. The Financial Systems Analyst also serves as a key business partner, maintaining a strong focus on internal customer and stakeholder experience while ensuring that system capabilities align with business and financial requirements.

This position collaborates closely with Heinen’s leadership, cross-functional internal stakeholders, technology teams, and third-party vendors to support successful system implementation, optimization, and ongoing operations.

• Define, design, and document cross-functional business requirements for Net Suite features, processes, and procedures.
• Develop, manage, and execute comprehensive test scripts; document defects and issues and track them through resolution.
• Identify, assess, and elevate issues at the appropriate level; facilitate decision-making and conflict resolution to support timely delivery of phased project rollouts.
• Lead and facilitate product sprint deployments, including planning, internal user acceptance testing (UAT), and release management.
• Collaborate cross-functionally with internal stakeholders, business leadership, technology teams, and third-party vendors to drive successful project outcomes.
• Support, train, and enable internal stakeholders on Net Suite functionality and processes; develop supporting documentation and training materials as needed.
• Provide guidance and support in resolving customer-reported issues, questions, and system-related challenges.
• Proactively identify business challenges and recommend innovative solutions, processes, and approaches to address current and emerging needs.
• Leverage financial systems and reporting tools to develop, maintain, and enhance reporting templates, data queries, and financial reporting capabilities.
• Serve as the primary Finance liaison between Net Suite and the internal IT team following implementation, ensuring alignment between business requirements, system capabilities, and technical solutions.
• Foster a culture of successful delivery, collaboration, operational excellence, and continuous improvement.
• Manage change control processes, coordinating effectively with internal stakeholders and third-party vendors to assess, communicate, and implement system changes.
• Monitor Net Suite product updates, system enhancements, and upgrades, while evaluating their impact on business processes,…