Customer Service Executive (CSR

Responsibilities

• Answer incoming customer communications from complex books of business, assessing caller’s needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions.
• Respond positively to customer’s questions in a timely manner.
• Research complex customer questions thoroughly to provide accurate information and solutions.
• Effective written and verbal communication skills.
• PC literate (familiar with windows applications).
• Be available to work a flexible schedule, including nights, weekends and holidays.
• Ability to learn quickly and adapt to change.

• High school diploma or GED required.
• 1-2 years’ experience in a customer service and/or customer facing position preferred.
• Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and maintaining organized records will be competitive for this role.

All your information will be kept confidential according to EEO guidelines.