Foxboro DCS Senior Customer Support Engineer

For this U.S. based position, the expected compensation range is $108,000 - $129,600 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

• Provides expert technical support to customers, partners, and internal stakeholders across Foxboro hardware, software, and application platforms.
• Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
• Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
• Supports SE‑approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.

• Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
• Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
• Communicates effectively across departments to achieve alignment on solutions and customer outcomes.

• Actively participates in new product planning activities and cross‑functional development teams.
• Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
• May develop and deliver training programs for internal staff, service personnel, and customers.

• Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.

• Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
• Ensures alignment with internal quality, safety, and escalation procedures.

Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.

Minimum of 5 years of hands‑on experience in process control
, including exposure to industrial automation, control systems, or distributed control environments.

Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.

Let us learn about you! Apply today.

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