Quality Team Lead Job Jeffersonville area,Indiana USA,Healthcare

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

Key Responsibilities:

The responsibilities include, but are not limited to the following:

Write and update work instructions for ongoing training needs
Pharma Cord Lynk Task Force
- Identify and pull through enhancements
- Identify and pull through system validations in effort to prevent Benefit Specialist/Case Manager errors
Lead training for new hires - both classroom and side by side
Assist with continued training for all team members
Audit Power

BI and Pharma Cord Lynk to ensure data accuracy
Lead Insurance Navigation roll outs for company wide initiatives
Assist program leadership as needed
Perform Team Lead responsibilities in addition to their Case Manager/Benefit Specialist role
Other duties as assigned
Utilize Valeris' values as the driving force behind the team's success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned

Qualifications:

The candidate must possess the following personal attributes:

Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
Organized with time management skills
Strong communication skills
Ability to handle personal health information with confidentiality
Commitment to honesty and integrity
Professionalism and a strong sense of proper business and customer service etiquette
Clear verbal and written communication skills
Accountability for results
Ability to plan and prioritize tasks and strong attention to detail
Proficient emotional intelligence (ability to recognize emotions and their effects)
Ability to manage disruptive impulses and handle potentially stressful customer interactions
Proficient computer skills
Adaptability to change
Personal initiative and commitment to team and organizational goals
Ability to work effectively within a team
A positive attitude!
Bachelor's degree strongly preferred or equivalent experience required
3 years' customer service, payer benefits (reimbursement, prior authorization, etc.), healthcare industry experience is preferred. Ideally the Team Lead will have experience working as a Case Manager.
In-depth knowledge of the Program(s) that the team lead would be supporting strongly preferred
Proven work experience as an informal leader within the group
Demonstrated performance aligned with Pharma Cord core values
Ability to work any 8.5-hour shift between 8 am to 8 pm, Monday to Friday required - it is required in this position that the Team Lead can work any shift as needed
All employees working onsite in a Pharma Cord facility are strongly encouraged to be vaccinated against COVID-19

Physical Demands & Work Environment:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job…


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