Tech Partner

$68,000 - $102,000 per year, including base pay and short‑term incentive. This compensation range applies to candidates in the United States and is determined by reviewing roles of similar responsibility and level. Within the range, pay is influenced by performance, knowledge, job‑related skills, experience, and relevant education or training. Benefits include medical (with member reward points), dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays, 15 days of paid time off per year (prorated in the first year), opportunity to purchase company stock, and military leave benefits.

The Tech Partner is responsible for providing in‑person, deskside IT support across multiple Schneider Electric facilities. The role combines traditional office technology support with on‑site shop‑floor technology support at nearby manufacturing and distribution centers. The Tech Partner will work two days a week at Headquarters and three days a week at three additional plant/distribution sites, requiring regular travel and the ability to support both office users and shop‑floor operational technology.

• Create, receive, monitor, maintain, and resolve work tickets.
• Imaging, configuring, deploying, and supporting computers, monitors, and mobile devices.
• Maintain an on‑site presence at designated days and locations to support end users.
• Install and support software in accordance with Schneider Electric standards and compliance requirements.
• Perform proactive and on‑demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.
• Provide end‑user training on office automation equipment as needed.
• Conduct IT elements of new‑hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).
• Troubleshoot and manage hardware and software platforms.
• Manage secure password processes for all assigned systems and assets.
• Support access to corporate networks (wired/wireless/VPN) and enterprise applications.
• Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups.
• Manage on‑site IT inventory, including receiving, organizing, cleaning, and replenishing stock.
• Participate in regional or site‑specific projects as assigned by the manager.
• Provide hands‑and‑feet support for infrastructure and operational teams when needed.

• Act as the primary technology support contact for assigned days at each site.
• Support shop‑floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).
• Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.
• Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.
• Ensure adherence to safety protocols when working in production areas.
• Perform routine health checks on shop‑floor devices and station configurations.
• Assist in deployments, upgrades, or relocations of technology equipment in plant/distribution center environments.

• Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.
• Tickets must always contain updated statuses and worklog entries.
• Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.
• Share equal responsibility for IT asset management at supported locations.
• Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed.
• Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces.
• Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally.
• Demonstrate professionalism and customer service excellence in all user…