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Tier 1 Help Desk Technician: in IT Support
Job in
Jeffersonville, Clark County, Indiana, 47144, USA
Listed on 2026-06-05
Listing for:
Mercalis Incorporated
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Mercalis Incorporated in Jeffersonville, Indiana is looking for a Help Desk Technician 1 to provide Tier 1 support. The role involves assisting customers with technical issues via phone, email, and chat, ensuring a great user experience while adhering to compliance regulations.
Candidates should have a 4-yr degree in Computer Science or a related field, with strong customer service and analytical problem-solving skills. Experience with Jira and strong communication abilities are required for success in this role.
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