Business Analyst III-H

Overview

Business Analyst supporting Restaurant POS platform. POS manages end-to-end restaurant operations (hardware + software). Hardware runs on Android and iOS devices. Experience with Toast or Clover is helpful but not required.

• Break down epics and features into user stories in collaboration with Product Manager (what is needed) and Principal Software Engineer (technical guidance).
• Ensure user stories are outcome-focused for end users.
• Maintain and prioritize the team backlog (stories, bugs, tasks, tech debt).
• Lead backlog refinement sessions.
• Ensure story sequencing and timing align with delivery deadlines.
• Perform final acceptance of stories (future state).
• Present completed feature tickets to the Product Manager for final review.
• Partner with Technical Writing to document guides and features.
• Coordinate with Dev Manager on regular releases, including release verification meetings, feature flag documentation and enablement with PM, and maintenance of feature flags with cleanup tickets post-GA.

• Experience prioritized over degree.
• No coding required, but technical understanding of APIs is expected; able to talk to developers and understand how systems operate with each other.
• Someone motivated and doesn't require hand-holding.
• Agile/Scrum experience — strong foundational experience in agile environments.
• Integration & API knowledge — ability to troubleshoot and work effectively with integrations (critical from team perspective).
• Payment/Point-of-Sale (POS) background — familiarity with payment processing or POS environments (hardware + software). Candidates with both hardware and software experience are prioritized.

• Onsite:
  Preference for 3 days onsite; flexible on which days (candidate choice).