IT Specialist

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

As a member of the CTDI Tech Support team you will work to support the plant and provide computing support and related services to internal customers.

2nd Shift
: 2:30PM - 11:30PM, Monday-Friday

• Work as an advocate and facilitator on behalf of CTDI customers. Diagnose and resolve complex technical problems with computing hardware, software, and network services.
• Act as point of contact to clients for CTDI management and employee requests, incidents, managing internal escalation.
• Vendor management and customer communication for a given request.
• Specialize in order management and fulfillment, working to issue and track occurrences within the STB plant.
• Provide expert level consultation and support to the plant on data, voice and video integrated services.
• Participate on various internal teams to support and onboard newly employed colleagues in the plant.
• Working with IT Support service owners and managers, create support-level documentation and web content about service offerings and supported technologies.
• Participate in documentation creation related to CTDI’s IT processes and procedures, both for internal and external use. Act as project support on various Client Services projects; participate on campus project teams, task forces, and user groups.
• Work with other units in IT and with local support providers to implement and support computing standards; maintain expert knowledge of CTDI’s supported computing technologies.
• Attend trainings, conferences and seminars and complete internal and external training programs to develop and improve management and technical skills.

Institute protocols for the use of IT across departments and projects.

Provide advice on the most suitable IT choices.

Provide technical support or training for systems and networks.

Act as link between end users and higher level support.

Install and configure software and hardware (printers, network cards etc.).

Monitor system and network performance.

Perform troubleshooting, repairs and data restoration.

Performance maintenance activities (e.g., backups).

Maintain licenses and upgrade schedules.

Collaborate with other professionals to maintain standards and functionality.

• Strong proven experience supporting a MacOS workstation environment.
• Knowledge of Layer 2 networking (local area network).
• Familiarity with network switches and patch panels.
• Ability to trace network lines.
• Strong customer service orientation and excellent interpersonal and verbal and written communications skills.
• Ability to present technical materials clearly to both technical and non-technical audiences.
• Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support, and to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive materials.
• Demonstrated ability to prepare written documentation suitable for Corporate use is desirable. Experience with CTDI’s manufacturing environment with supported desktop and network applications desirable.
• Experience in Telecommunications remains a plus.

• Bachelor’s degree or an equivalent combination of education and experience, preferably in an academic computing environment.

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.