Director, Warranty Data Governance

Director of Warranty Data Governance

The role is responsible for the governance, oversight, and management of all data‑related activities for Warranty North America, leading a team of data analysts and data stewards, and ensuring compliance with General Insurance data governance bulletins, standards, and policies.

• Govern, oversee, and manage all data‑related activities for Warranty North America.
• Lead and train a team of data analysts and data stewards, supporting offshore or near‑shore teams.
• Ensure adherence to General Insurance data governance bulletins, standards, policies, procedures, and guidelines.
• Oversee Warranty data operations and business intelligence strategy for a high‑transactional business unit within the General Insurance business line.
• Provide input into the general operating budget process and IT budget strategy, while maintaining operational budgets and ROI tracking.
• Manage day‑to‑day data operations, including support tickets and reporting or business intelligence needs.
• Train and mentor teams and business units on best practices for driving a culture of data excellence.
• Participate in business reviews with clients and senior leadership as needed.
• Identify and recommend data and process improvements to enhance efficiency and change.

• Previous experience leading a data support or business intelligence team.
• Experience supporting offshore or near‑shore data teams.
• Strong understanding of data strategy, including data warehousing, data lakes, and other storage and recall techniques.
• Proficiency with SQL, Power BI, SSAS, SSRS, AWS Cloud, Snowflake, and related tools.
• Knowledge of cloud data and AI ecosystems (Azure, AWS, CoPilot) and common analytics platforms.
• Familiarity with Data Governance and Responsible AI practices (data quality, privacy, security, data modeling).
• Master’s degree in Business, IT, Data Sciences, or Analytics preferred;
  Bachelor’s degree required. Equivalent work experience of five years of leadership is acceptable.
• Minimum five years of leadership experience in data management or analytics.

• Strong communication skills and a “can‑do” attitude that inspires others.
• Ability to perform in a fast‑paced environment and manage multiple tasks with changing priorities.
• Understanding of virtual and remote management best practices.
• Knowledge of Warranty or Insurance products is strongly recommended.
• Experience with internal and external data audits and technology product delivery roadmaps.
• Process mapping, documentation, and presentation of current and future state data strategies.

AIG offers a comprehensive Total Rewards Program that includes health, wellbeing, financial security, and professional development benefits. Detailed information is available upon request.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, national origin, veteran status, disability or any other legally protected categories. AIG is committed to providing reasonable accommodations to job applicants and employees with disabilities.