Technical Support Associate II

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Technical Support Associate to join our ever-evolving Technology Operations team and help shape the future of global commerce. In this role, you'll be the driving force behind a reliable and productive technology experience for colleagues across North America, ensuring they have the tools, access, and support they need to succeed from anywhere.

Your expertise will directly influence business continuity, colleague productivity, and service excellence by resolving complex technical challenges, improving support processes, and enhancing the employee experience. As part of a collaborative and globally connected team, you'll have the opportunity to make a measurable impact, contribute to technology innovation, and support Global Payments' mission of delivering seamless solutions that power commerce around the world.

• Drive exceptional end-user experiences by delivering timely and effective resolution of technology issues, maximizing colleague productivity and achieving strong service outcomes.
• Own the resolution of technical incidents and service requests across devices, applications, and access management, ensuring issues are addressed within service level commitments and minimizing business disruption.
• Strengthen technology reliability and operational efficiency by identifying root causes, recommending improvements, and enhancing support processes that reduce recurring issues.
• Influence continuous improvement initiatives through contributions to documentation, knowledge management, and technology refresh projects that improve scalability and team effectiveness.
• Enable a secure and connected workforce by supporting device provisioning, mobile technology solutions, and access management practices that help colleagues work confidently from any location.

• 2+ years of experience supporting end-user technology, including Windows, ChromeOS, and Apple devices.
• Strong troubleshooting and problem-solving capabilities, with a demonstrated ability to diagnose issues, determine root causes, and deliver effective resolutions.
• Experience administering Microsoft Active Directory, including user account management, password resets, and security group administration.
• Excellent communication and interpersonal skills, with the ability to provide clear technical guidance and build positive relationships across diverse teams.
• A proactive, customer-focused mindset with a track record of managing priorities independently while contributing effectively within a collaborative team environment.

• Experience supporting Service Now or similar ticket management platforms in a high-volume support environment.
• Hands-on experience with Microsoft Intune, System Center Configuration Manager (SCCM), and Jamf for endpoint and mobile device management.
• Experience supporting Microsoft 365 administration, licensing, application deployment, and user enablement initiatives.
• Experience imaging and setting up laptops, and knowledge of Windows 11 and MacOS.

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your…