Retail Banker - Jenkintown PA;

Job Title:

Retail Banker I

Location:

Jenkintown, Pennsylvania

The Retail Banker I functions as a customer liaison, leveraging financial expertise and consultative advice to assist customers with banking solutions and to identify opportunities for TD product and service recommendations.

• Build and nurture customer relationships by listening to needs and offering tailored solutions.
• Make product recommendations based on customer goals and provide benefits.
• Utilize CRM tools for proactive assessment, outbound sales, and customer outreach.
• Handle teller transactions (cash deposits, withdrawals, transfers, check cashing) while ensuring fraud mitigation and adherence to operational policies.
• Escalate complex or high‑risk transactions and resolve customer issues independently.
• Maintain active NMLS registration and complete NMLS training upon hire.
• Support store operations, risk compliance, and documentation accuracy.
• Collaborate with team members and partner bankers to achieve operational and service objectives.

• Deliver Legendary experience through consultative support, proactive insights, and sound advice.
• Act as a customer advocate, improving financial confidence and providing resolution.
• Educate customers on self‑service and digital options.

• Ensure compliance with Bank Secrecy Act, Patriot Act, and operational regulations.
• Support timely, accurate business processes and proper documentation.
• Escalate non‑standard or high‑risk activities as necessary.

• Contribute to a positive work environment and team collaboration.
• Communicate issues, improve delivery of work, and seek feedback for career development.
• Adhere to TD’s Shared Commitments, code of conduct, and diversity agenda.

• High School diploma or GED.
• 1+ year experience in customer service or sales (volunteer, education, military, or teller preferred).
• Strong communication skills; ability to be concise and clear.
• Organization skills to manage multiple tasks in a fast‑paced environment.
• Proficiency in Microsoft Office.
• Notary License (Preferred).
• Full proficiency in teller transactions achieved through on‑the‑job training.

• Continuous:
  Performing sedentary work; operating standard office equipment; reading, writing, and comprehending instructions; applying common sense; concentrating for long periods.
• Frequent:
  Sitting; standing; walking.
• Occasional:
  Lifting/carrying under 25lbs.; bending; reaching; pulling or pushing; etc.

• Eligible for employment as a loan originator or mortgage loan originator under RegulationZ and the SAFE Act.
• Eligible for NMLS registration.
• Must produce satisfactory background and credit checks.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.