Warehouse Ambassador

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

Our Warehouse Operations team is the heartbeat of our fulfillment process, expertly managing everything from inbound shipments to outbound deliveries, including returns, picking, packing, and shipping. Their precision and dedication ensure every customer receives the perfect fit, on time, so they can feel confident and look their best for life’s most memorable moments. By keeping operations seamless and customer-focused, this team plays a pivotal role in delivering experiences that help our customers own their most special occasions.

The Black Tux is seeking a Warehouse Ambassador to support Operations at our Pittston, PA warehouse. The Ambassador is responsible for monitoring the training of new hires, reviewing the quality of items or orders, and stepping in to support leadership when it is needed. This position is a great opportunity to step into a new role on a leadership track.

The position will report to the Area Manager. An ideal candidate will serve as a positive example of performance, safety, and reliability for the rest of the team.

• Support the training of new and existing associates in functions
• Retrain associates who need additional help or training
• Ensure all labor is placed according to the floor plans to meet operational needs
• Maintain a clean and 5S’d condition of the work area
• Follow company safety policies, procedures, and encourage other associates to do the same
• Notify the lead or manager about quality and/or safety issues
• Follow the standard operating procedures and notify a lead or manager in case of any challenges performing the function as prescribed in SOP
• Maintain work pace at an assigned throughput (TPH) rate while maintaining the highest level of quality
• Notify the lead of the shortage of supplies and/or submit tickets accordingly
• Perform other duties as assigned by the lead or manager, such as additional departments you have been trained in
• Must be willing to fill in for the lead in their absence
• Have ability to work with others as a team for operational needs, project initiatives, or concerns
• Have ability to easily use Korber One to review TPH, transactions, times, functions, etc.
• Provide a positive attitude and work environment for team members
• Troubleshoot basic tablet or device issues

• 3+ years of experience in a warehouse environment and/or 1+ year of experience in a training role
• Bilingual (Spanish/English) is required
• Previous experience in a leadership position is a plus
• Previous experience in a quality-based environment is a plus
• Must be able to work assigned schedule, including overtime as needed and/or Saturdays
• Must be flexible to learn other departments during the yearly rotations of departments
• Fast and efficient while maintaining a focus on safety, quality, and close attention to detail
• Naturally curious to understand themself and their work better
• Understands general warehouse concepts such as 5S, Lean, PPE, MSDS, Root Cause Analysis - Korber knowledge is a plus
• Collaborative nature, both when working with others and when taking on a project
• Takes pride in punctuality for themselves and their team
• Working knowledge of Gmail, Google Sheets, and/or Excel, Google Docs

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• Generous paid time off
• One Medical and Wellhub (Gympass) membership
• Free snacks & beverages
• Paid company-recognized holidays aligning with our holiday pay policy
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Bi-annual compensation review process

Diversity, Equity, Inclusion and…