Enrollment Support Specialist; Jennings

College: SOWELA

Department: Enrollment Management & Student Affairs

Sub department: Enrollment Management/ Financial Aid

Type of Appointment: Part time - Regular

Salary: Start of $12.25 per hour, based on education and experience

Duties and Responsibilities:

• Maintain knowledge of the general College policies and procedures.
• Provide front counter customer service to all prospective and current students regarding enrollment, financial aid, advising, registration, and student services.
• Assist students with admissions and financial aid online applications and paperwork.
• Proctor classes taught via telepresence instruction.
• Respond to emails received and screen calls and voicemails on the main phone line. Escalate/route messages to appropriate person when needed.
• Promptly, accurately, and professionally respond to student inquiries and questions.
• Perform a wide variety of administrative/clerical and technical support for enrollment and student services and the Allied Health programs.
• Develop and maintain a professional working relationship with individuals and departments on campus.
• Maintain inventory and ordering of all equipment and supplies.
• Process and post outgoing mail and distribute incoming mail and other materials.
• Maintain strict confidentiality of all student information based on FERPA regulations.
• Facilitates the intake of Nursing and Allied Health cohort applications and paperwork for the Instructional Site, by coordinating with applicants, faculty, and program leadership to ensure a smooth and timely workflow.
• Other duties as deemed necessary.

Required

Education:

High School diploma or equivalency

Required Experience: At least two years’ experience working in K-12, higher education, or an administrative support role (or combination thereof) for a fast-paced professional office environment.

Required

Knowledge, Skills and Abilities:

• Excellent interpersonal skills and ability to communicate effectively with a diverse population.
• Strong organization skills, detail-oriented with ability to multi-task.
• Skilled at providing excellent customer service.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office.
• Oral and written communication skills.
• Ability to perform basic mathematical computations needed to complete job tasks.