Teller - Jerome

Job Overview

Position:
Teller

Location:

Jerome Branch – JEROME,
Type:
Full Time

• Excellent compensation package starting at $16.00 (DOE)
• Bilingual Pay wage differential for Spanish fluency
• 8% Employer Matching dollar-for-dollar 401(k) program after Year One
• Health, dental and vision insurance (Pioneer pays a minimum of 80% of premiums for team members and dependents)
• 12 paid holidays, including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus birthday and work anniversary floating holidays (PTO accrual increases with seniority)
• Up to $300 in interest‑free wardrobe salary advance on Day One
• Up to $2,000 in interest‑free technology salary advance
• Up to $1,000 interest‑free wellness advance for gym membership or equipment
• Up to $2,300 in tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• Additional benefits (but not limited to) are available

• Receive and process member financial transactions, including deposits, withdrawals, and loan payments; sell money orders and cashier’s checks; transfer amounts as directed and within credit union policies.
• Balance daily transactions and ensure cash recycler inventory is correct at closing.
• Welcome members, provide routine service information, and escort them to appropriate locations in the branch.
• Resolve problems within authority, refer unresolved issues to supervisor with recommendations.
• Continuously seek ways to WOW members or potential members in all interactions.
• Practice overcoming member objections when recommending Pioneer products and services.
• Meet daily, weekly, or monthly goals and maintain accountability.
• Maintain member account information on computer systems by gathering complete and accurate data and updating records as needed.
• Ensure appropriate records are maintained and required reports are prepared.
• Act as liaison between members and various organizations and departments.
• Help maintain Pioneer’s brand look and feel at all times.
• Maintain a working knowledge of all Pioneer products and services, including electronic and video channels such as home banking, mobile banking, and My Pioneer Personal Assistant.

• Minimum six months of similar or related experience.
• High school education or GED.
• Excellent public relations skills and knowledge of Pioneer services and products.
• Organizational skills to ensure accurate recording and dissemination of required information.
• Efficiency, accuracy, and professionalism in communication.
• Significant level of trust and diplomacy required; extensive personal contact with members and sometimes sensitive situations.
• Ability to motivate or influence others and foster relationships with external entities.

Very light physical effort typical of most office jobs. Comfortable standing positions may be required.

Normal light, heat, air, and space in a typical office setting.