Service Planner Scheduler
Listed on 2026-07-31
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Engineering
Maintenance Technician / Mechanic, Operations Management, Field/Service Technician
Service Planner Scheduler
Location:
Jerome, (onsite) Job Type: Full-Time Salary:
Starting at $28.00+ per hour, with starting pay dependent upon education, experience, and qualifications. Benefits:
Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!
At Nelson-Jameson, we've been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow.
If you're looking for a rewarding career with a team that works hard and stays optimistic, we'd love to have you join us!
The Service Planner Scheduler is responsible for planning, coordinating, and supporting service and repair work across Nelson-Jameson's Service & Repair function, which delivers maintenance, repair, and preventative services to food, beverage, and dairy manufacturing facilities. Unlike traditional plant-based roles, this position supports service operations across a multi-site customer base, helping manage work across a variety of locations rather than a single facility.
This role combines scheduling, technical planning, and cross-functional coordination to ensure service jobs are accurately scoped, properly resourced, and executed efficiently. Working closely with Project Managers, field technicians, customers, and vendors, the Service Planner Scheduler helps drive consistency, improve service delivery, and support the long-term performance of customer equipment and operations.
Key Responsibilities- Service Planning & Coordination
- Develop and maintain service and repair programs, including defining service offerings and associated part numbers
- Build and manage detailed work orders with clear scope, materials, labor estimates, and service documentation
- Apply technical knowledge of sanitary processing equipment and maintenance practices to accurately plan and communicate service work
- Coordinate technician schedules, service timelines, and customer needs across multiple locations throughout the Midwest
- Support Project Managers by ensuring service work is properly planned and coordinated while they are traveling or on-site
- Execution Support & Continuous Improvement
- Review completed service work to identify improvements and apply learnings to future planning and scheduling
- Provide occasional on-site support for service work or customer audits, based on experience and business needs
- Maintain and improve service templates, job plans, and documentation to drive consistency and efficiency
- Systems, Data & Asset Management
- Create and maintain asset hierarchies, locations, and maintenance schedules within CMMS and ERP systems
- Ensure accuracy of service data, including labor, materials, service history, and customer interactions
- Support reporting and dashboards to track service activity and upcoming work
- Parts, Procurement & Commercial Support
- Coordinate with Project Managers and procurement to ensure parts and materials are available prior to job execution
- Support quoting and invoicing in ERP systems (P21 or similar), ensuring alignment between planned work and billing
- Contribute to budget adherence and accurate service reporting
At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You'll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.
As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you'll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.
With Nelson-Jameson, you'll receive:
- Comprehensive Health Benefits with your…
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