Account Resolution Specialist

Ready for the next step in your career?
Apply today for an opportunity to join one of North America’s top insurance premium financing companies!
Great companies have great teams.
What started in 1977 as a small, local office offering premium financing has grown to over 600 associates and more than 20 locations across North America. In all we say and do, we work towards our mission of providing solutions, resources, and premium financing for the insurance industry.
We work hard to deliver on our corporate mission statement by empowering and encouraging our associates to provide great products and an unparalleled level of service.
Since

1977
Over 600
Associates
29
Locations
Employee Benefits
At the Office
Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
Insurance Benefits
Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
Supporting Wellness
Our wellness program, Well Works, combined with our Employee Assistance Program (for confidential support), provides support for short and long-term health goals, and any bumps along the way. We also offer gym membership subsidies to support health and fitness goals.
Work Life Balance
We offer paid vacation time and paid personal leave, in addition to company-paid holidays.
Preparing for Your Future
IPFS offers a 401(k) with a company match to help set you up for a financially successful future.
Company Culture
Our associates are the foundation of our company. We strive to make our workplace a great place for everyone. IPFS sponsors company lunches, corporate outings, and even the occasional ice cream truck!
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Account Resolution Specialist
Jersey City NJ
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Imperial PFS is hiring a full-time Account Resolution Specialist to join our expanding team!
The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.
Overview
The Account Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

• Account Recovery Management:
• Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
• Monitor account activity and determine next steps to support timely collection outcomes

• Litigation & Partner Coordination:
• Coordinate with external attorneys and collection agencies on recovery efforts
• Provide documentation, direction, and support throughout the recovery process

• Payment & Resolution Support:
• Assist with payment arrangements and settlement discussions within established guidelines
• Process payments and maintain accurate account records

• Communication & Correspondence:
• Draft and issue demand letters and other account-related communications
• Respond to inquiries from insureds, agents, and other stakeholders

• Documentation & Compliance:
• Maintain accurate account documentation and activity tracking
• Ensure adherence to company policies and regulatory requirements

• High School diploma or equivalent
• 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast-paced environment
• Experience working on tasks with a high level of accuracy and detail
• Experience building and maintaining positive relationships with teams and external partners

• Associates/Bachelor s Degree preferred