Client Lead Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and and are committed to creating a workplace that looks like the world that we serve.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

As Director – Client Lead, you will manage a defined portfolio of client relationships and provide leverage and strategic support to Senior Client Leads who oversee DTCC’s top‑tier global clients. You will apply the same trusted advisor and strategic partnership approach to drive growth and engagement across your client set, while ensuring seamless alignment with DTCC’s broader client strategy. This position requires a seasoned professional with deep experience navigating senior client relationships (Senior Vice President, Managing Director, Executive Vice President) and driving commercial growth and retention, strategic alignment, and cross‑functional collaboration through insight and innovation.

A strong understanding of Capital Markets infrastructure, clearing and settlements, and traded products is critical to best understand your clients challenges and DTCC’s solutions.

• Serve as the primary liaison for a defined portfolio of select clients, maintaining front‑to‑back relationships and ensuring the delivery of the whole firm to clients
• Provide support to Senior Client Leads through ensuring comprehensive messaging, collated materials, and tracking of ongoing efforts
• Expand and deepen senior level client relationships to strengthen strategic alignment, elevate DTCC’s position as a trusted partner, and drive growth across products, functional areas, and markets
• Foster trusted partnerships by anticipating client needs, influencing decision makers, and uncovering new commercial and strategic opportunities
• Represent the voice of the client in shaping DTCC’s strategy, product roadmap, and service model ensuring client perspectives inform enterprise‑wide priorities
• Drive joint planning and execution in partnership with clients to strategically drive industry‑leading innovation and deliver measurable business value
• Partner with General Managers to ensure client insights shape product roadmaps and strategic priorities
• Act as an escalation point for the most complex issues, providing client perspective and advocacy to guide resolution and maintain client confidence
• Collaborate with Chief Client office leadership on broader segment‑wide observations, highlight emerging trends, and escalate items as necessary for full sector alignment

• Sustain and grow client revenue by minimizing churn, strengthening relationships, and driving organic growth by ensuring clients fully understand and leverage the breadth of DTCC’s services and solutions, while continuously demonstrating relevance through industry awareness and innovation
• Act as a trusted advisor by uncovering opportunities that align with DTCC capabilities; engage Growth Team to drive sales process, while providing ongoing client advocacy to enable Growth Team success and ensure client satisfaction
• Partner closely with Product and Consulting Growth teams to identify, drive, and close new revenue opportunities within your defined portfolio of accounts
• Embed client insights into product innovation and go‑to‑market strategies