Senior Manager of Logistics, Alternative Channels
Listed on 2026-03-01
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Business
Operations Manager, Business Management, Supply Chain / Intl. Trade, Ecommerce
We produce the world’s BEST strawberries & our Commercial Go-to-Market team is a major reason why!
As the Senior Manager of Logistics, Alternative Channels, you will own the operational backbone of Oishii’s alternative sales channels, including eCommerce, specialty partnerships, and emerging distribution models. This role is critical to scaling our business efficiently and sustainably, ensuring our premium refrigerated product reaches customers with the quality and care that defines Oishii.
You will lead logistics strategy and execution across third‑party logistics providers (3PLs), warehouse setup, systems integration, and customer reship support. This is a highly cross‑functional role requiring deep ownership, comfort in ambiguity, and a true startup mindset.
What You’ll Be Responsible For- Logistics & Fulfillment Alternative Channels
- Own day‑to‑day logistics operations for alternative sales channels, including eCommerce fulfillment and external partnerships.
- Manage and optimize relationships with third‑party logistics providers (3PLs), with strong preference for experience handling refrigerated or perishable products.
- Lead the setup and scaling of external pick‑and‑pack warehouse operations, including SOP development and performance metrics.
- Ensure on‑time, in‑full delivery while maintaining Oishii’s high standards for product quality and cold‑chain integrity.
- Systems & Integration
- Partner with internal teams and external vendors to integrate eCommerce platforms with Warehouse Management Systems (WMS) and ERP tools.
- Own logistics‑related workflows within ERP systems to support inventory accuracy, order flow, and financial reporting.
- Identify and implement process improvements to support scalability as alternative channels grow.
- Customer Experience & Relationships
- Support customer experience needs related to shipping issues, reships, and order exceptions.
- Work closely with CX teams to resolve logistics‑driven customer issues quickly and effectively.
- Startup Ownership
- Operate with a high degree of autonomy and accountability; this role requires building processes where none exist.
- Anticipate challenges, identify gaps, and proactively drive solutions in a fast‑moving environment.
- Curiosity and excitement about figuring out new things like packaging development.
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