Resident Engagement Manager

36 Journal Square Plaza, Jersey City, NJ 07306, USA

Posted Thursday, September 3, 2026 at 4:00 AM

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams.

Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

A masterpiece from every angle, The Journal sets a new standard of sophistication; an aesthetic of excellence and innovation in Jersey City’s rapidly evolving skyline. At The Journal, each home is crafted to bring comfort, convenience and ease to our residents’ daily life; a place to indulge in, a place to thrive in, a place to call home. The Journal is located in Journal Square, a dynamic hub of culture, history and urban energy known for its iconic landmarks, diverse dining and nightlife, outdoor recreation and unmatched commuter ease.

Join Our Team as a Resident Engagement Manager
to Build Community & Create Experiences
at our gorgeous, luxury development, The Journal in Jersey City!

We're hiring a Resident Engagement Manager Are you passionate about creating a welcoming and engaging living environment? Do you thrive in a dynamic setting where you can plan exciting events, provide top-tier customer service, and ensure residents feel at home? If so, we’re looking for a Resident Engagement Manager to elevate the residential experience!

The ideal candidate for the Resident Engagement Manager at Livana Fair Lawn is someone who thrives on fostering meaningful connections, promoting wellness, and creating vibrant experiences for residents aged 55 and older. This individual is patient and understands the unique preferences and needs of an active adult community and is passionate about elevating daily living through thoughtful programming and personalized engagement.

About the Role:

As the
Resident Engagement Manager
, you will be the heartbeat of the community—serving as the main point of contact for residents, planning exciting events, and overseeing concierge services to ensure every resident feels valued and heard. This role is perfect for a detail-oriented, people-driven professional who enjoys fostering a strong sense of community.

Key Responsibilities:

• Resident & Guest Engagement
  – Be the face of the community! Welcome residents and guests, address inquiries, and create a warm, inviting atmosphere.
• Event Planning & Execution
  – Plan, organize, and host engaging resident events, from holiday celebrations to networking mixers, fitness classes, and social gatherings. Collaborate with local vendors to enhance experiences.
• Service Coordination
  – Act as a liaison between residents and the property management team, handling service requests, maintenance needs, and resident concerns efficiently.
• Concierge Management
  – Lead and mentor the concierge team to deliver high-quality service, manage schedules, and ensure smooth daily operations.
• Community Outreach & Communication
  – Keep residents informed and engaged! Create event calendars, announcements, and newsletters to enhance community interaction.
• Data Management
  – Maintain accurate records of resident interactions, event participation, and service requests using property management software.
• Common Area Oversight
  – Ensure community spaces are well-maintained,…