Customer Service Representative

Overview

SA Technologies Inc. () is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job:
Customer Service representative

Location:

Mays Landing, NJ

Employment Type:

Contract 3 to 6 months

Rate: DOE

We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail.

• The ideal candidate will communicate with customers on escalated matters and provide effective customer service.
• Communicate with executives and government affairs representatives to convey the status of customer issues.
• Convey critical policy requirements pertaining to payment arrangements and credit related issues using appropriate soft skills.
• Construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers to support payment arrangements.
• Work with MS Word and e-mail software; MS Outlook is acceptable;
  Lotus Notes preferred but not required.
• Manage a high volume of customer issues with self-motivation and strong time management.

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters.
• Ability to communicate well, both verbally and in writing.
• Ability to communicate with executives and government affairs representatives.
• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations to support payment arrangements.
• Proficiency with MS Word and e-mail software; MS Outlook acceptable;
  Lotus Notes preferred.
• Self-motivated with excellent time management skills to handle a high volume of issues.

Rohan Tupperwar | Talent Delivery Specialist | SA Technologies Inc.

p:  | Rohan.tupperwar at  :

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