Service BDC Representative

Job Summary

Hudson Nissan, a Penske Automotive Group dealership, is looking for a Business Development Center (BDC) Appointment Coordinator to provide exceptional customer service via phone, text, e‑mail, and social media in a call center environment.

• Promptly, professionally, and courteously assist customers with appointment coordination.
• Communicate with customers via text, e‑mail, or social media as assigned.
• Track customer interest, update customer files, and compile necessary reports and forms using MS Office Suite, CRM, and lead‑management tools.

• Bilingual candidates preferred.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team‑player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast‑paced, results‑driven environment.
• Prompt response to internet inquiries with courtesy, accuracy, and professionalism.
• Technical proficiency with MS Office, CRM, and lead‑management tools.

• Competitive pay: $18.00 – $22.00 per hour.
• Comprehensive benefits program, including medical, dental, vision, and 401(k) plan with company match.
• Training, resources, and career growth opportunities.
• Values‑driven culture built on integrity, professionalism, excellence, and teamwork.

Penske Automotive Group is an equal‑opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.