Customer Support Technician II – IT

Job Title:
Customer Support Technician II - IT

Duration: 3 months + possible extension

Location:
Jersey City, NJ 07310

Pay rate: $29.00 - $30.40 hourly on W2

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Develop knowledge of products, services, etc and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies, and safety rules
• Maintain established performance levels

• Completed Secondary Education
• Experience working in customer service-related work.
• Basic understanding of customer relationship management (CRM) software.
• Ability to effectively communicate over the phone and via email.
• Customer service skills and professionalism with a strong ability to diffuse customer concerns.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.