3PL Customer Service & Logistics Lead
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-08-20
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
6AM City, LLC is seeking a Customer Service Manager to lead a fast-paced 3PL CS team and drive exceptional service and operational excellence. You will oversee escalation handling, cross-functional collaboration, and onboarding of new customers while maintaining SLAs and strong customer relationships.
The role emphasizes coaching and developing CSRs, monitoring performance metrics, and implementing process improvements to optimize service delivery and customer satisfaction across transportation,
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