Technical Call Center Specialist

• Record, administer and manage incoming customer issues, queries and complaints
• Resolve client-reported problems via telephone or email support
• Deliver parts and/or schedule on-site visits by Technical Engineers
• Handle support requests and transfer necessary parts orders to the back office
• Provide professional technical assistance focused on cost, service quality and speed
• Collect product data and product-related feedback from the market
• Proactively support CATs to help keep support costs down
• Record and manage technical issues, queries and customer complaints
• Provide first-line troubleshooting and timely escalation to meet customer SLAs
• Interact with service teams to ensure timely resolution of issues
• Maintain data accuracy in working systems

• 1-3 years’ experience in a call center environment or in a customer service support role
• High School Diploma or Bachelor’s Degree
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Ability to multi-task, set priorities and manage time effectively
• Customer-focused and able to adapt to different personality types
• Proactive, determined, digitally savvy, down-to-earth and ethical
• Passion for working out and enthusiasm for a healthy lifestyle

Demonstrates strong customer service skills with a focus on effective communication, problem resolution, and data management. Proficient in handling customer inquiries and complaints while maintaining service quality and accuracy.

• Customer Service Support
• Call Center Experience
• CRM Systems Familiarity
• Technical Troubleshooting
• Effective Communication Skills

• Data Management
• Technical Assistance
• Problem Resolution
• First-Line Troubleshooting
• Customer Issue Management

• Active Listening
• Adaptability
• Proactivity
• Time Management
• Customer Focus

• High School Diploma
• Bachelor's Degree

• Customer Queries
• Service Level Agreements
• Support Costs
• Service Teams Interaction
• Market Feedback