Customer Relations Specialist; PSA) Job Jersey City area,New Jersey USA,Customer Service/HelpDesk

Position: Customer Relations Specialist (PSA)

We’re looking for a Customer Relations Specialist I to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments
You’ll report to the Customer Relations Supervisor and work full-time onsite from our Jersey City, NJ office
You must be able to work the following schedule:
Monday-Friday from 8am-4:30pm
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Benefits

Employee Discounts:
Be your own customer. Receive discounts on select grading services for approved submissions.
401(K) Matching Plan:
Invest in your future with our competitive 401k matching plan.
Health Insurance:
Collectors offers medical, dental, and vision for you and your family’s well being.
Vacation/Paid Time Off:
Enjoy time away from work with paid vacation for full-time employees.
Holiday Pay:
All regular, full-time employees are eligible for 10 company paid holidays.
Flexible

Hours:

Flexible schedules with varying shifts are available to accommodate your needs.

Qualifications

You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling
The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment
You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
You will have at least 6 months of relevant customer relations experience
You will have excellent communication skills
You will have strong problem-solving skills
High school diploma or equivalent; college degree preferred
Keep emotions under control, remain open to ideas and try new things
Organized, detail oriented, and possess strong interpersonal skills
You will have excellent listening skills and an empathetic voice and manner
Hand Use:
Regular hand use for various tasks
Lifting and Carrying:
Ability to lift, carry, and move materials up to 40 pounds
Computer Use:
Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Sitting or Standing:
Ability to sit or stand for extended periods of time
Hearing Requirements:
Ability to hear alarms, signals, and verbal instructions
Physical Requirements:

Phone Answering:
Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently