Wireless Sales Trainer

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct classroom and virtual training using interactive methods
• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback
• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies
• Partner with subject matter experts and product managers to maintain technical accuracy in materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

• High school diploma or bachelor's degree
• Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Exceptional facilitation and presentation skills in both in-person and virtual settings
• Strong instructional design and curriculum development skills
• Proficiency with Learning Management Systems (LMS) and e-learning tools
• Data-driven approach to evaluating training impact
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams
• Experience in telecommunications training
• Experience designing training for telecom sales teams
• Eligible to work in the United States
• Certification in Training & Development (ATD, CPTD, or equivalent) preferred
• Knowledge of adult learning principles, blended learning, and microlearning methods preferred

Demonstrates expertise in developing and facilitating training programs for frontline employees in the telecommunications sector, utilizing strong instructional design and curriculum development skills. Proficient in evaluating training effectiveness through data-driven methods and ensuring compliance with industry regulations.

• Telecommunications Training
• Instructional Design
• Learning Management Systems (LMS)
• Facilitation and Presentation Skills
• Certification in Training & Development

• Curriculum Development
• E-Learning Module Creation
• Data-Driven Evaluation
• Onboarding Program Design
• Telecom Systems Knowledge
• Wireless and Fiber Networks
• Broadband Technologies
• Adult Learning Principles
• Blended Learning
• Microlearning Methods

• Collaboration
• Communication
• Adaptability
• Problem-Solving
• Interpersonal Skills

• Certification in Training & Development (ATD, CPTD, or Equivalent)

• Telecommunications Regulations
• Data Privacy Requirements
• Customer Experience Best Practices
• Performance Metrics
• Training Effectiveness

• E-Learning Tools
• Training Assessment Tools
• Virtual Training Platforms