Lead Infrastructure Engineer - Technical Solutions Engineering

Job Description

Join JPMorgan Chase's Cloud Foundational Platforms team and assume a vital position as a key member of a high‑performing team that delivers infrastructure and performance excellence. In this role you will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer within the Corporate‑Cloud Foundational Platforms team, you will apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You will drive work streams and projects, architect and implement changes, devise creative solutions, and collaborate with engineering and product teams to modernize technology and processes across the organization.

• Apply technical expertise and problem‑solving methodologies to projects of moderate scope.
• Drive a workstream or project consisting of one or more infrastructure engineering technologies.
• Work with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes.
• Execute creative solutions for design, development, and technical troubleshooting for problems of moderate complexity.
• Consider upstream/downstream data and systems or technical implications and advise on mitigation actions.
• Use enterprise‑authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse‑first, AI‑assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
• Manage stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and product supportability requirements.
• Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement.
• Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products.
• Provide 24/7 on‑call support through a distributed team spanning multiple time zones.

• Formal training or certification on infrastructure engineering concepts and 5+ years of applied experience.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Python) and AWS certification(s).
• Drive to continue to develop technical and cross‑functional knowledge outside of the product.
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
• Demonstrated experience using enterprise‑authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry.
• Knowledge of incident, change, and problem management processes and the controls that govern them.
• Understanding of data‑driven decision making.

• Kubernetes, Azure, GCP, or Terraform certifications.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.