Operations Manager – Loew’s Jersey Theatre

POSITION OVERVIEW

The Operations Manager serves as a team leader responsible for strategic planning, execution, and continuous improvement of all Front of House operations within Loew’s Jersey Theatre. This role ensures that every performance and event delivers a seamless, safe and exceptional guest experience, while maintaining operational efficiency through the venue.

Working in close partnership with the Director of Operations and venue leadership team, the Operations Manager works with multiple operational departments, coordinates with event partners and services vendors, and leads event-day execution for a high-volume programming schedule.

The ideal candidate brings strong operational leadership, a deep understanding of customer service in a live event environment, and a commitment to delivering best-in-classhospitality in a fast-paced venue setting.

• Provide day-to-day oversight of all Front of House operations for concerts, theatrical performances, and special events, reflecting industry standards for venue operations management
• Schedule, and supervise guest-facing operational teams including:
  • FOH Operation
  • Guest Services
  • Ticket Scanning and entry operations

• Manage event-day operational planning to ensure efficient guest flow, timely venue openings, and smooth ingress and egress for large audiences
• Oversee day‑to‑day venue readiness, ensuring FOH areas are staffed, clean, safe, and prepared for each event.
• Serve as the primary operational liaison with key third-party partners including facility services and food and beverage supervisors to ensure coordinated service delivery
• Collaborate closely with security, production, ticketing, programming and event management teams to ensure unified seamless event executio
• Establish and maintain high standards for guest experience, safety, and operational excellence throughout the venue
• Monitor and improve operational procedures, staffing models, and service delivery to support a high-volume event calendar
• Address guest issues and operational challenges in real time while maintaining a positive and welcoming environment
• Build and maintain strong relationships with vendors, contractors, and community partners to support venue operations.
• Other duties as assigned

• 2–3+ years of venue operations experience, preferably in a major theatre, concert venue, arena, or performing arts facility
• Proven experience managing Front of House teams in high-attendance live event environments
• Demonstrated leadership ability coordinating with multiple departments and large event staff teams
• Strong operational planning, organizational, and decision-making skills
• Strong understanding of safety practices, crowd management, and emergency procedures in entertainment or public assembly venues.
• Excellent communication and interpersonal skills with the ability to work effectively across departments and with external partners
• Proficiency in computer skills including Microsoft Word, Excel and Outlook along with ABI staff scheduling software
• Experience coordinating with third-party service providers in a live entertainment setting preferred

• Travel Requirements:
  May be required to travel on rare occasions (