Box Office Coordinator - Loew's Jersey Theatre

POSITION OVERVIEW:

The Box Office Coordinator serves as the operational right hand to the Director of Ticketing and supports the day-to-day management of Loew's Jersey Theatre ticketing function. This role helps lead the box office staff, event setup and maintenance, onsales, event-day execution, customer service, inventory controls, and financial reconciliation, ensuring accurate, efficient, and guest-focused service across all sales channels in a fast-paced, high-volume live entertainment environment.

• Help lead daily box office operations, including in-person, phone, and email sales, with a strong focus on customer service, accuracy, and consistent execution of established procedures.
• Assist with scheduling, training, coaching, and day-to-day supervision of part-time box office staff and ticket sellers; provide clear direction and elevate performance or staffing concerns to the Director of Ticketing.
• Act as the primary onsite ticketing contact and make sound operational decisions within established guidelines when the Director of Ticketing is unavailable.
• Build, scale, proof, and maintain events within Ticketmaster TM Host/TM1, including manifests, price levels, inventory, holds, offers, presales, delivery methods, and onsale timelines.
• Conduct detailed quality-control checks before onsales and throughout the event lifecycle; identify and correct setup, inventory, pricing, and access issues before they affect guests or internal partners.
• Monitor sales and inventory, process approved seat releases and kills, maintain holds, and flag sales trends, inventory concerns, or potential revenue opportunities to the Director of Ticketing.
• Execute ticketing elements including guest lists, comps, house seats, and internal holds in alignment with established policies.
• Coordinate with the Director of Ticketing and internal programming, marketing, finance, premium, and operations partners to implement pricing, promotions, presales, offers, and ticketing strategies.
• Provide frontline support for patron inquiries, resolving issues and escalating complex situations as needed.
• Complete daily sales reconciliation, event settlements, revenue reporting, and related audits to ensure financial accuracy, policy compliance, and timely issue resolution.
• Serve as an event-day box office lead, overseeing will call and window operations, troubleshooting ticketing and scanning issues, coordinating VIP and guest-list needs, and serving as a liaison among the box office, guest services, security, promoters, tour representatives, and event staff
• Maintain accurate patron records and support CRM data entry, list management, customer communications, and reporting.
• Ensure compliance with ticketing policies and controls, including ADA seating, accessible inventory, refunds, exchanges, transfers, ticket reprints, and fraud prevention protocols.
• Prepare and distribute post-event reports, including paid attendance, scans, sales performance, inventory status, and event notes, as directed by the Director of Ticketing.
• Maintain ticketing system accuracy, shared files, event documentation, and standard operating procedures, and recommend process improvements that strengthen efficiency and the guest experience.
• Other duties as assigned.

• 2-3 years of ticketing or box office experience in a concert venue, theatre, performing arts center, arena, or similar high-volume live entertainment environment preferred.
• Working knowledge of Ticketmaster systems, including TM Host and TM1, with experience building or maintaining events strongly preferred.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Excellent customer service and interpersonal skills, with the ability to handle escalations professionally.
• Prior experience training, supervising, or serving as a lead for box office staff is preferred.
• Ability to work independently, exercise sound judgment during live events, and communicate clearly with staff, guests, promoters, and senior leadership.
• Strong understanding of ticketing operations, event builds, inventory management, onsales, event settlements, and financial reconciliation.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong organizational and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays, with onsite event coverage required.

• Work Environment:
  This position generally requires that work be…