Assistant Branch Manager - Jersey , NJ - Bilingual

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Full Time Jersey City, NJ, US

9 days ago Requisition

Salary Range: $58,000.00 To $67,000.00 Annually

Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ for 4 consecutive years!

Are you looking for more? Tired of not feeling like your work has purpose or aligns with your values? Do you want to be part of a team with positive, “let's make a difference” type team members? Do you want to have a voice in the direction of an organization particularly one that is focused on people, not profits? If that sounds like where you want to be, then we have something more to offer you!

If you want to be part of a company that has a demonstrated commitment to its employees, members and the communities we serve that acts in accordance with our shared value system, we may be a good fit for each other.

Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 7 public access branches and a team of 100 employees. We are available Nationwide!

We are currently looking for an Assistant Branch Manager for our Jersey City, NJ location.
This person should have at least 5 years of banking experience as a universal banker, teller, customer service rep, or any other branch position. Bilingual in Spanish and English would be preferred.

A little more about what we do:
Financial Resources has been serving the needs of our members for more than 100 years and we are just getting started.
We are looking for more high character people to join our team and help us help more members as we get started on the next 100 years
. When you join Financial Resources, you will be part of a mission driven organization with a team of talented and committed team members that value our members and company culture!

Some of your essential duties will include, but are not limited to:

• Develop rapport and build lasting relationships with members through friendly conversation and active listening.
• Meet members’ needs by conducting accurate needs assessments, inform members on how to conduct their financial needs, and provide service that meets the credit unions standards and quality of service as indicated in our guiding principles.
• Process member transactions such as deposits, withdrawals, transfers, and payments, accurately and efficiently. Organize, and safeguard cash and other negotiable bank items.
• Open accounts, enter consumer loan applications. Real estate secured loan applications can only be entered and closed if registered as a Mortgage Loan Originator (MLO).
• Check on branch’s loan status to ensure that all approved loans are closed. Ensure that all loan exception report items are corrected.
• Meet branch sales goals by describing the benefits of and suggesting appropriate products and services that meet members’ needs.
• Coach branch team to cross sell products and services by determining member needs, referring members to appropriate business partner, and following up to ensure contact has been made.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  
  Assist members with inquiries and solve problems in a professional and courteous manner answering member requests within 24 hours.
• Comply with all established policies and procedures.
• Responsible for branch cash ordering and daily branch proof. Prove ATM.
• Perform and ensure the timely completion of monthly audits.
• Develop a team of high-performing sales and service team members by participating in the hiring, coaching, and performance management processes.
• Identify the development needs of staff members; provide…