Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

• Ensures accurate completion of prospect/new client paperwork/setup
• Follows up on funds transfer from surrendering company
• Maintains Salesforce database
• Researches and follows up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
• Records incoming assets to the appropriate blotting tool

• Dialogues with clients to understand their personal history and current financial needs
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing
• May work with client’s tax or legal counsel on client concerns

• Gathers client data and may prepare the materials for client meetings and reviews
• Conducts tax research (1099s)
• Completes any follow-up needs for clients

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
• Understands financial terminology and products
• Has working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attends Client Services and company educational events

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team

• Bachelor's degree (or equivalent experience) in business, finance, economics, or related field preferred
• 2+ years’ experience in financial services or related industry
• 2+ years’ client-facing/customer service experience
• Proficient with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Experience with Schwab, Fidelity, and/or Raymond James platforms preferred
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Strong attention to detail
• Good problem-solving skills
• Superior verbal and written communication skills

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Our Little Silver, NJ office is hiring a Client Service Associate
. This role serves as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering…