Relationship Business Banking Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Relationship Banking Business Specialist within PNC's retail branch banking organization, you will be based in our Journal Square branch, Jersey City, NJ.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue.
• Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Lead proactive lead generation and appointments inside and outside the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage and grow Business Banking relationships under $2MM in sales revenue.
• Translate client information from various sources into actionable sales strategies and tactics.
• Generate quality referrals to ecosystem partners.
• Leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside of the branch as a center of influence.
• Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Identify the best‑fit resource team to meet client needs and introduce the client accordingly.
• Hold partners accountable for routine updates and referral follow‑up.
• Differentiates the client experience through advanced conversation skills.
• Deliver client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
• Solve clients’ problems courteously and with urgency, escalating where necessary.
• Act as an advocate for clients and prospects across product, support, operations or other departments within PNC.
• Work with branch team to identify consumer and business banking opportunities and create referrals.
• Follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Create client loyalty and grow client share of wallet through a differentiated client experience.
• Perform lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educate clients on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrate heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
• Preferred skills:
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.
• Work experience:
  
  Roles at this level typically require a university or college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Educatio…