Payment Processing Specialist

Job Title

Pay Rate: $26.00

Job Overview:
Responsible for handling diverse currency payment instructions, ensuring compliance with company policies. Tasks include processing manual and automated instructions, ensuring accuracy and quality in a fast-paced environment, and addressing internal inquiries.

• Maintain positive relationships within the team and with internal stakeholders.
• Be proactive in addressing client needs and avoiding issues.
• Communicate effectively and professionally with colleagues and clients.
• Collaborate with team members by assisting with daily tasks, appreciating diversity, and being adaptable.

• Identify and report risks appropriately.
• Process instructions accurately and on time, adhering to policies and deadlines.
• Escalate unclear instructions to management.
• Recommend improvements to controls.
• Adopt new procedures promptly and accurately.
• Reduce errors by suggesting better control procedures or automation.
• Respond to inquiries quickly with solutions that enhance service quality.

• Understand and challenge processes that are ineffective.
• Identify improvement opportunities in payment processing.
• Highlight manual instructions for potential automation to improve efficiency.
• Balance productivity with meeting client deadlines.

• Excellent communication skills, both oral and written.
• Strong customer service and organizational abilities.
• Capable of thriving in a fast-paced, deadline-driven environment.
• Detail-oriented and able to work independently or as part of a team.
• Proficient typing skills.
• Familiarity with USD and foreign currency payment processing, Keystone & Rightfax is advantageous.