Consumer Operations Specialist

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Jersey City location in Jersey City, NJ
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Responsible for the oversight of excellent operational performance within assigned centers. Serves to champion a culture of customer experience, compliance and operational excellence. Implements policies and procedural changes while continuously seeking opportunities for process improvement. Recognizes training gaps and creates learning opportunities. Conducts and inspects various financial center assessments to ensure understanding, accuracy and completeness. Partners with Consumer Sales Managers to ensure coordinated communication, change leadership and direction for Financial Center employees.

This position supports approximately 20 financial centers across Northern New Jersey. Regular travel to these locations is required. In addition, occasional overnight travel within the region or to other markets may be necessary.

• Serves as the operational subject matter expert and resource for Financial Centers within an assigned area. Provides guidance and expertise for simple to complex operational issues. May research or escalation more complex issues to provide resolution. Responsible for communicating and providing clear understanding so that all market and corporate operational initiatives and policy enhancements are quickly adopted and implemented successfully. Track and analyze corporate and industry issues to recommend best practices for operational policies and procedures at Financial Center and market levels.
  
  Recognize training gaps and create appropriate learning activities. Provide targeted training for employees, Financial Centers or job families that need additional support. Works closely with the Learning and Talent Development to ensure operational training is available as required for employees. Supports the operations learning during the onboarding process for newly hired and promoted employees.
• Champions a culture of customer experience while educating and modeling how to strike the appropriate balance with compliance and operational excellence. Conducts regular Financial Center visits to inspect proper understanding and compliance with policies and procedures. Monitors controls IE. Cash limits, Medallion STAMP program, reconcilements, and various teller reports. Works closely with Financial Center staff to create action plans and any follow up necessary to remediate negative audit and review findings.
  
  Responsible for quarterly review of Branch Internal Control Certification for accuracy and completion. Supports and monitors regulatory procedures and compliance initiatives. Conducts a full Financial Center assessment at least annually to ensure operational compliance. Directly involved in planning and facilitating Fulton Financial Corporation operational meetings for Financial Center staff to reinforce the balance between the customer and compliance focus. Remains informed and up to date with all bank and regulatory requirements.
  
  Educates Financial Center staff to ensure awareness and monitor adherence.
• Works collaboratively with Consumer Sales Manager and Financial Center Manager to ensure all areas of Financial Center meet expectations by appropriately balancing, Sales, Operations and Customer Experience. Serves as a change leader to support employees during ongoing transitions. Serve in a liaison role among other departments and or committees. May participate and complete various other projects supporting consumer segment and Financial Center operations.
  
  IE. Information Technology, Audit. Participate with Market Leadership initiatives and aid in the coordination of resources to develop efficiencies and cost management within the market.

Bachelor's Degree or the equivalent experience. Specialty Relevant degree pertaining to the essential duties of this role. (Required)

7 or more years Banking and management. (Preferred)

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This…