Customer Records Coordinator

Overview

The Customer Records Coordinator at Eventcombo will play an integral role in managing and overseeing the maintenance of our customer records database. As a key player within our fast-paced team, this professional will also improve the overall operation efficiency. The role serves as the point of connection between various departments, implementing strategies and systems related to document management and data monitoring.

• Regularly managing and updating the customer records database to ensure the accuracy, completeness, and consistency of all records.
• Analyzing and resolving discrepancies within the customer database in a prompt and thorough manner.
• Establishing and enforcing organizational standards and best practices for database management.
• Coordinating with different departments to gather customer data and confirm the correctness and completeness of data collected.
• Developing and maintaining policies and procedures related to record creation, record retention, record disposal, and disaster recovery.
• Collaborating with IT Department to maintain database security, integrity, and availability.
• Leading the implementation of database improvements to enhance reliability and accuracy.
• Preparing and presenting regular reports about the database efficiency, accuracy, and improvements to the management team.

• A Bachelor’s degree in Business Administration, Information Systems, or related field.
• 2-3 years of experience in data management or in a similar role.
• Strong understanding of database structures, data management, data analyses, and best data practices.
• Excellent attention to detail and superior organizational skills.
• Proficient in MS Office (Excel, Access) and database systems.
• Ability to analyze large datasets and write comprehensive reports.
• Problem-solving attitude, able to identify discrepancies and inaccuracies in data.
• Strong verbal and written communication skills.

• Comprehensive health, dental, and vision insurance.
• Opportunities for personal and career growth in a dynamic, evolving company.
• Paid time away including holidays and vacation days.
• Company-sponsored seminars, workshops, and other professional development activities.
• Regular team-building activities and company events to maintain a strong and cohesive organizational culture.
• A flexible work schedule, promoting a healthy work-life balance.

In conclusion, the role of the Customer Records Coordinator stands as an essential component in the functionality and operation of Eventcombo. An individual with a keen eye for detail and a robust understanding of data management principles would be the perfect fit for this role.