MSP RFP Consultant

Our client, a large government agency is in need of an MSP RFP Consultant to lead the development and execution of a comprehensive Request for Proposal (RFP) process to engage a qualified managed services provider (MSP) for Enterprise IT Operations. This is an 18 month onsite contract position in Jersey City, NJ. You can come onboard as our W2 or Independent Contractor.

The selected MSP RFP Consultant will manage gathering information from critical IT service towers including Service Desk, End-User Computing, Server & Storage, Database Management, and Configuration Management Database (CMDB), all integrated with the organization’s existing Service Now platform.

The MSP RFP Consultant will report to the Assistant Director responsible for leading the development and execution of a comprehensive Request for Proposal (RFP) process to acquire a qualified managed services provider for enterprise IT operations.

• Identify and evaluate qualified managed services providers
• Establish clear service level agreements and performance metrics
• Define resource requirements including dedicated on-site personnel
• Ensure seamless integration with existing Service Now infrastructure
• Create a scalable framework for adding additional personnel as needed

The MSP RFP Consultant shall be responsible for the following deliverables and activities:

The MSP RFP Consultant will develop a comprehensive RFP document that includes, but is not limited to:

• Executive summary
• Organization background and context
• Scope of services for all service towers
• Service Now integration requirements
• SLA specifications with measurable metrics
• On-site resource requirements
• Scalable personnel addition framework
• Vendor qualification criteria
• Proposal submission requirements
• Evaluation criteria
• Contract terms and conditions framework

• Stakeholder Management
• RFP Process Management
• Vendor Evaluation Support

The MSP RFP Consultant will:

• Provide weekly status reports to project sponsor
• Conduct bi-weekly steering committee meetings
• Maintain project documentation in designated repository
• Respond to stakeholder inquiries within 24 business hours
• Escalate issues and risks promptly to project sponsor

The MSP RFP Consultant must possess:

• Minimum 5 years of project management experience
• Demonstrated experience writing RFPs for IT managed services
• Strong understanding of ITIL frameworks and IT service management
• Experience with Service Now platform and have managed services integrations
• PMP or equivalent project management certification
• Compliance with relevant industry standards (HIPAA, PCI-DSS if applicable.)

• Service Now certification (CSA, CIS, or similar)
• ITIL Certification
• ISO 27001 or SOC 2 Type II certification
• Experience with enterprise-scale IT outsourcing transitions
• Knowledge of vendor management and contract negotiation
• Background in IT operations or infrastructure management
• Experience with change management and stakeholder engagement

The normal workday for the MSP RFP Consultant will be 8 AM to 5:00 PM
, Monday through Friday, except for observed holidays. The Contractor shall be on-site for an 8‑hour workday, with a mandatory 1‑hour Lunch Break. Total billable hours per week shall not exceed 40 hours. All overtime must be pre‑approved by the Assistant Director or the designated Manager before any work is performed.