IT Customer Service Rep

• Facilitate first tier support in a technical call center environment.
• Primary duties include supporting corporate end-users with PC, server, mainframe, and hardware issues on a wide variety of both commercial and proprietary systems and applications.
• Candidate would be required to answer telephones, troubleshoot and resolve basic software and hardware problems while interacting with other service, engineering, and second tier support groups to restore service.
• Candidate must possess strong interpersonal skills, keep detailed logs/records, possess good organizational skills, and have the ability to research information concisely while maintaining a sense of urgency to the user community.
• Also must possess strong customer service skills, critical thinking skills, ability to adapt in a constantly changing environment, and be able to handle stressful situations.
• Technically, the ideal candidate would be familiar with interrelationships of a wide range of hardware, software and network platforms.
• Experience with Remedy, Active Directory, Microsoft Office Suite, and/or technical certifications a plus.

High School Graduate

Technical Degree a huge plus

1-2 Years Experience in Tech support

TO BE CONSIDERED FOR THIS POSITION IMMEDIATELY (Email ALL OF THE FOLLOWING as an attachment)

• 1.) RESUME (REQUIRED)
• 2.) HIGH SCHOOL DIPLOMA or GED (REQUIRED)
• 3.) COVER LETTER (REQUIRED)
• 4.) Vaccination records of the last year TB AND HBV (IF YOU HAVE THIS)

All applications failing to follow these instructions will be deleted BEFORE consideration.