BioMed Program Operations Specialist

Bio Med Program Operations Specialist (Contract to Hire)

13 hours ago Be among the first 25 applicants

At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it!

Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent.

If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.

6 Month Contract to Hire.

Hybrid:
Primarily remote. Onsite a few times to get lay of the land and then about every quarter as needed from there.

Candidate needs to be local/ish to NJ (NJ, NY, PA). Commutable.

Interviews will be after the holidays.

Start Date:
Mid-Late January.

No 3rd Party/C2C/Sponsorship.

• Operate as the single access point for Clinical Engineering service intake, ensuring accurate triage, routing, tracking, and follow-through of service requests.
• Coordinate service dispatch logistics and real‑time status tracking, supporting required coverage models (including 24x365 dispatch/coverage, where applicable).
• Ensure service workflows are executed consistently across internal teams and external vendors.

• Leverage Service Now to manage work orders, incidents, service requests, SLAs, and escalations.
• Support configuration, standardization, and adoption of Service Now workflows in environments with limited or emerging process maturity.
• Partner with IT, Clinical Engineering, and vendors to improve tool utilization, data quality, and operational visibility.

• Service volume and demand trends
• Response and resolution times
• Open work order aging
• Preventive maintenance (PM) completion rates
• Equipment downtime trends
• Parts delays and vendor performance
• Escalations and exception management
• Deliver ad hoc and rapid‑turn reporting to support Bio Med and operational leadership decision‑making

• Support equipment inventory integrity by coordinating asset additions, deletions, reconciliations, and documentation standards.
• Assist with physical inventory validation activities as needed, ensuring alignment between systems of record and field reality.
• Partner with Clinical Engineering and vendors to address discrepancies and improve asset lifecycle controls.

• Coordinate documentation hygiene, ensuring service records, test documentation, PM records, and supporting artifacts are complete, retrievable, and audit‑ready.
• Support recall and alert workflows, including equipment recall notifications, tracking, and documentation readiness for regulatory and accreditation requirements (e.g., The Joint Commission).

• Vendor transitions and onboarding
• Site access planning
• Stakeholder coordination and scheduling
• Implementation task tracking and issue follow‑up
• Serve as an operational liaison between Clinical Engineering leadership, vendors, IT, and clinical stakeholders.

• Bachelor’s degree required (Engineering, Healthcare Administration, Operations Management, Information Systems, or a related field preferred).
• 5+ years of experience in Clinical…