Salesforce Architect

The Salesforce Architect is responsible for defining and governing end-to-end Salesforce Service Cloud architecture aligned with business objectives and enterprise technology standards.

This role provides architectural leadership, drives scalable and secure solution design, and collaborates with cross-functional teams to ensure high-quality Salesforce implementations across complex enterprise environments.

• Define and own end-to-end Salesforce Service Cloud architecture in alignment with business goals and enterprise standards.
• Design scalable, modular solutions across Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case.
• Lead the design of data models, security frameworks, and sharing architectures.
• Develop integration strategies using REST and SOAP APIs, Platform Events, and middleware tools.
• Evaluate and recommend App Exchange products and third-party solutions as part of the overall architecture.
• Create and maintain solution blueprints, sequence diagrams, and architecture documentation for development teams.
• Act as the technical authority for Salesforce implementations, providing oversight and direction to developers, administrators, and functional consultants.
• Establish and enforce architectural governance standards, coding guidelines, and design patterns.
• Perform solution reviews, code assessments, and ensure compliance with Salesforce platform limits and security policies.
• Mentor development teams on Apex, Lightning Web Components (LWC), integrations, and performance optimization techniques.
• Collaborate with business analysts, project managers, and stakeholders to translate functional requirements into robust technical designs.
• Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural input and effort sizing.
• Work closely with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure end-to-end solution delivery.
• Support release planning, Dev Ops strategies, and CI/CD pipelines for Salesforce environments.
• Lead performance tuning, scalability evaluations, and security assessments of Salesforce solutions.

• 10+ years of hands‑on experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, and REST/SOAP APIs.
• 8+ years of strong experience with Salesforce data modeling, security architecture, and system integrations.
• 10+ years of experience designing and implementing Salesforce Service Cloud solutions, including Omni‑Channel, CTI, Knowledge, and Case Management.
• Hands‑on knowledge of Dev Ops tools and CI/CD automation for Salesforce platforms.
• Experience working in Agile delivery environments and global delivery models.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, problem‑solving, and solution‑design capabilities.

• Experience or knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries.
• Experience integrating Salesforce with cloud or legacy platforms such as AWS, Azure, or SAP.
• Familiarity with Agile at Scale frameworks and multi‑cloud Salesforce implementations.

• Salesforce Certified Application Architect or System Architect (required)
• Salesforce Certified Platform Developer I & II (required)
• Salesforce Certified Technical Architect (CTA) or actively pursuing CTA (preferred)