Executive MAC Technician

Contract for 1 year with possible extension

Onsite in Jersey City, NJ

The Technology Department develops and supports a wide range of IT solutions in support of the Agency's mission. Under the management of the Assistant Director, Customer Service and Web Service, the Executive MAC Technician will serve as the primary technology advisor and support specialist for the Authority's Executive Leadership Team, providing high-touch, white-glove support exclusively within the Apple ecosystem. This is a highly visible, client-facing role requiring exceptional technical expertise in macOS, iOS, and Apple enterprise technologies, along with outstanding interpersonal skills to effectively serve C-level executives and their support staff.

The Executive MAC Technician will be responsible for end-to-end management of all Apple technology deployments, troubleshooting, strategic consulting, and maintaining the highest standards of service delivery to ensure executives can maximize productivity with minimal technology disruption.

• Serve as the primary point of contact and technology advisor for all Apple/MAC ecosystem matters for Executive Leadership, providing proactive, anticipatory support that exceeds expectations.
• Provide expert troubleshooting and resolution of macOS, iOS, iPadOS hardware and software issues for Executive Leadership at primary offices, remote locations, and during travel, ensuring minimal downtime and maximum productivity.
• Perform installation, configuration, and optimization of Mac Book Pro/Air, iMac, Mac mini, Mac Studio, iPhone, iPad, Apple Watch, and all Apple peripherals including monitors, keyboards, mice, trackpads, Air Pods, and Home Pods.
• Manage and coordinate seamless updates of macOS, iOS, iPadOS, and all Apple applications, ensuring minimal disruption while maintaining security compliance and optimal performance.
• Serve as the strategic liaison between Executive Leadership and the IT Service Desk, system administration, network support, cybersecurity, architecture, and engineering teams, translating executive needs into technical requirements.
• Supervise and mentor backup support technicians, ensuring consistent service quality and knowledge transfer across the executive support team.
• Complete comprehensive daily checklists of proactive support tasks including system health checks, pending update reviews, and anticipatory maintenance to prevent issues before they impact executives.
• Serve as a trusted technology consultant and subject matter expert, providing guidance on Apple ecosystem capabilities, device selection, workflow optimization, accessibility features, and emerging Apple technologies that could enhance executive productivity.
• Provide on-site and remote support for executive presentations, board meetings, and high-stakes events, ensuring flawless technology performance using Apple devices, Air Play, Apple TV, Keynote, and other presentation tools.
• Design and implement executive technology solutions that seamlessly integrate with the Authority's enterprise infrastructure while leveraging Apple's ecosystem advantages including Continuity, Handoff, Universal Clipboard, Air Drop, and iCloud services.
• Ensure all Apple technology solutions align with the Authority's hardware and software standards, security policies, data governance requirements, and regulatory compliance obligations.
• Maintain detailed documentation and tracking of all executive Apple devices, configurations, third-party applications, and support incidents using Service Now ITSM platform.
• Provide support across primary office locations, remote/hybrid work environments, and travel scenarios, maintaining consistent service quality regardless of location or circumstances.
• Manage Apple Business Manager, Device Enrollment Program (DEP), Volume Purchase Program (VPP), and Mobile Device Management (MDM) solutions for executive device fleet.
• Coordinate with Apple Business Support and Apple Care for Enterprise to expedite hardware repairs, replacements, and obtain expert-level technical assistance when needed.

• Expert-level proficiency in macOS (current and…