Solution Engineer

Working at
** Infobip
* * means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together!
** What this role is all about
** is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads.

You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.
* Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
* Design new and innovative solutions to meet customers’ business needs
* Collect the technical requirements and design technical solutions and service integration plans
* Handle technical and security questionnaires
* Conduct captivating demos and POCs
* Conduct scoping exercises and provide service quote estimation
* Deliver comprehensive and precise technical documentation
* Configure/customize Infobip solutions to meet customer’s business requirements
* Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
* Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
* Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
* Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
* Have an overview of market feature requirements and provide feedback to steer the development of products’ features
* Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades
* * Experience with Voice products is highly valued.

Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space.

Excellent communication skills (both written and verbal) to clients, partners, and colleagues.

You have the ability to challenge the status quo.

Project management experience is a must.
** Additional Information*
* ** Salary Range**: $100,000 - $130,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset).  This role is also eligible for quarterly discretionary bonus.

** Benefits & Perks**:
Medical, Dental, and Vision insurance;
Basic life insurance; 401(k) plan participation with company match;
Short-term and long-term disability insurance;
Wellness plan of up to $500/year pro-rated based on hire date; PTO:
Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually;
Additional leave time for marriage, relocation, bereavement, and other major life events;
Twelve (12) weeks of paid parental leave;
Participation in employee share ownership plan (ESOP);
Fourteen (14) paid holidays annually.
** Why you'll love it here**    *
* • Financial rewards &…