ServiceNow Lead Developer; IRM OR HRSD

Overview

We are seeking a highly experienced Lead Service Now Developer to step into a critical role during a period of team transition. You will serve as the primary technical lead for our Service Now environment, taking ownership of a mature instance previously managed by a multi-person team. As we stand up a newly formed support team, you will act as the anchor, responsible for stabilizing the platform, reverse-engineering existing logic without immediate access to historical knowledge holders and driving forward-looking development.

• Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows.
• As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team.
• As needed, troubleshoot legacy issues and stabilize performance following the team transition.
• Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs.
• Manage and maintain complex API integrations (REST/SOAP) between Service Now and third-party enterprise tools.
• Oversee the health and data integrity of the CMDB.

• Maintain and enhance the ITSM suite (Incident, Problem, Change, Request).
• Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules.
• As needed, configure Service Portal widgets and pages to ensure a seamless user experience.
• Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure.
• Guide and mentor junior developers or administrators joining the newly formed team.

• Required Technical
  
  Skills:
  
  
• 5+ years of hands-on Service Now development and administration experience.
• Proven track record of working independently in complex environments without heavy supervision.
• Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes.
• Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances.

• Expert-level knowledge of ITSM and CMDB
  .
• High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance).
• High Priority: Functional and technical experience with HRSD (HR Service Delivery).

• Service Now Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – IRM or HRSD